1. Introduction
Welcome to Tesui ("we," "us," or "our"). By accessing or using our website (the "Website"), you agree to comply with and be bound by these Terms and Conditions ("Terms"). Please read them carefully. If you do not agree with these Terms, you must not use the Website.

2. About Tesui
Tesui is a fine jewelry brand specializing in made-to-order lapel pins and other accessories. Tesui is a trading name of Dennis Tsui Jewellery Ltd., a company registered in England and Wales. All pieces are handcrafted by artisans and shipped internationally. We operate under a made-to-order model, ensuring low-impact production and customized luxury.

3. Ordering Process

• Made-to-Order: All Tesui products are made to order. Production begins only after the order is confirmed and payment is received.
• Lead Time: Production and delivery take approximately 4-6 weeks. This timeline may vary depending on the complexity of the piece or unforeseen delays.
• Order Confirmation: Once an order is placed, you will receive an email confirmation. Please review the details carefully and contact us within 24 hours if any changes are needed.

4. Pricing and Payment

• Inclusive Pricing: Prices on the Website include taxes, duties, and international shipping.
• Payment Methods: We accept major credit cards and other secure payment methods as specified on the Website.
• Currency: All prices are listed in GBP unless otherwise stated.
• Customs and Duties: Tesui pre-pays import duties and taxes for the US, UK, EU, and UAE customers. For other regions, customers are responsible for any applicable import fees.

5. Shipping and Delivery

• Shipping Regions: We ship globally. Specific regions may have additional restrictions.
• Shipping Times: Shipping times are included in the 4-6 week lead time. Tracking information will be provided once your order is shipped.
• Responsibility: Tesui is not responsible for delays caused by customs or other external factors beyond our control.

6. Care and Safety Instructions

• Product Care: Tesui pins are crafted with fine materials and should be handled with care. Avoid exposing them to harsh chemicals, extreme temperatures, or abrasive surfaces.
• Fabric Safety: When using pins on delicate fabrics, exercise caution to prevent snagging or damage.
• Personal Safety: Tesui pins feature sharp points. Use them carefully to avoid injury. Keep out of reach of children.
• Gentle on Fabrics: Our lapel pins are carefully designed to be gentle on fabrics, allowing them to remain pristine. Most fabrics will naturally settle and return to their original appearance after wearing the lapel pin.
• Natural Flexibility: It is normal for the stick pin to slightly lose its perfectly straight shape over time. This is due to the natural flexibility of the materials, which allows for a comfortable, secure wear.
• Maintaining Shape: To maintain the pin's shape, we recommend not applying excessive force when putting it on, as this could lead to bending. Rest assured, however, that this will not affect its function or overall elegance, as each piece is crafted to withstand regular use while preserving its refined appearance.

7. Returns and Exchanges

• Final Sale: Due to the made-to-order nature of our pieces, all sales are final. We do not offer returns or exchanges.
• Defects: If your item arrives damaged or defective, please contact us within 7 days of delivery with photographs and a detailed description.
• Repair Policy: We offer repair services for Tesui products. Fees may apply depending on the nature of the repair.

8. Intellectual Property
All content on the Website, including but not limited to text, images, designs, and trademarks, is the property of Tesui and protected by intellectual property laws. Tesui is a registered trademark of Dennis Tsui Jewellery Ltd. in the United Kingdom. Unauthorized use, reproduction, or distribution of any intellectual property without explicit permission is strictly prohibited.

9. User Responsibilities
By using our Website, you agree not to:

• Violate any applicable laws or regulations.
• Use the Website for fraudulent purposes.
• Interfere with the proper functioning of the Website.
• Reproduce, distribute, or modify any content without permission.

10. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

11. Limitation of Liability
To the extent permitted by law, Tesui shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Website or our products.

12. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on the Website. Continued use of the Website constitutes acceptance of the updated Terms.

14. Contact Information
If you have any questions or concerns regarding these Terms, please contact us at:
Email: contact@tesui.co.uk
Address: 34 - 35 Hatton Garden, Office 5, London, England, EC1N 8DX

Thank you for choosing Tesui. We appreciate your trust in our craftsmanship and dedication to creating timeless pieces.